Last Updated: 11/04/2024

Welcome to Maki and Ramen! These terms and conditions outline the rules and regulations for the use of the Maki and Ramen Website, located at https://www.makiramen.com/.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Maki and Ramen if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalise your online experience. By accessing Maki and Ramen, you agreed to use the required cookies.

Licence:

Unless otherwise stated, Maki and Ramen and/or its licensors own the intellectual property rights for all material on Maki and Ramen. All intellectual property rights are reserved. You may access this from Maki and Ramen for your own personal use, subject to restrictions set in these terms and conditions.

You must not:

• Republish material from Maki and Ramen
• Sell, rent, or sub-license material from Maki and Ramen
• Reproduce, duplicate, or copy material from Maki and Ramen
• Redistribute content from Maki and Ramen

User Comments:

• This Agreement shall begin on the date hereof.
• Certain parts of this website offer the opportunity for users to post comments and exchange opinions and information. Maki and Ramen does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Maki and Ramen, its agents, or affiliates.

Content Liability:

We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that are rising on your website.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.

Contacting Us for Support or Disputes

Support Requests:

For any support requests or questions regarding our service, users may contact Maki and Ramen via:

• Email: Info@makiramen.com – Our support team is available to address your concerns and provide assistance regarding our services, website navigation, order issues, or any other inquiries you may have. Please allow up to 48 hours for a response.
• Check out our FAQs: https://franchise.makiramen.com/faqs/

Feedback:

Maki and Ramen values your feedback. If you have suggestions or comments regarding our services or how we can improve, please contact us using the method outlined above. Your feedback is vital to us in striving to provide the best service possible.

Governing Law and Jurisdiction

Governing Law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. By using this website, you agree that the laws of the United Kingdom, excluding its conflicts of law rules, shall govern these Terms and Conditions and any dispute of any sort that might arise between you and Maki and Ramen.

Jurisdiction:

You agree that any disputes or claims related in any way to your use of the Maki and Ramen website, any dealings with Maki and Ramen, or any representations made by us or our agents will be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify and within the jurisdiction of the United Kingdom.

Notwithstanding the above, Maki and Ramen reserves the right to bring any suit, action, or proceeding against you for breach of these Terms and Conditions in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Arbitration:

In the event of any dispute between you and Maki and Ramen, the parties shall first attempt to resolve the dispute personally and in good faith. If these personal resolution attempts fail, the parties shall then submit the dispute to binding arbitration. The arbitration shall be conducted in the United Kingdom. The arbitration shall be conducted by a single arbitrator, and such arbitrator shall have no authority to add Parties, vary the provisions of these Terms and Conditions, award punitive damages, or certify a class. The arbitrator shall be bound by applicable and governing Federal law as well as the law of the United Kingdom. Each party shall pay their own costs and fees.

Class Action Waiver:

You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, (1) no arbitration or proceeding shall be joined with any other; (2) there is no right or authority for any dispute to be arbitrated or resolved on a class-action basis or to utilize class action procedures; and (3) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Dispute Resolution:

In the unfortunate event of a dispute, Maki and Ramen is committed to resolving issues fairly and efficiently. We encourage users to contact us directly in the first instance to seek a resolution by using the contact details provided above.

• Step 1: Direct Resolution – Upon receiving your complaint, our team will review the issue and attempt to resolve it directly with you through mutual agreement.
• Step 2: Escalation – If the initial resolution does not meet your satisfaction, you may request that the issue be escalated to a senior manager for further review.
• Step 3: External Mediation – Should we be unable to resolve your dispute internally to your satisfaction, we suggest external mediation with an independent mediator agreed upon by both parties. Please note that any costs associated with mediation may be shared or otherwise allocated as agreed by both parties.
• Legal Action: We consider legal action a last resort. If a dispute cannot be resolved through direct communication or mediation, it may be necessary to seek resolution through the courts. Please be aware that the laws of [Insert Jurisdiction] will govern any legal proceedings.

Changes to Terms and Conditions

Maki and Ramen reserves the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. When we make changes, we will do our best to provide you with notice of amendments to these terms that we deem to be material. Notice will be sent to you via the email address you have provided us or through a prominent notice on our website.

The nature and extent of such notices may vary depending on the change. For minor changes, we may only post an update on our website without direct communication. For more significant changes, we will ensure more direct notice, including, but not limited to, email notification.

Your continued use of our website after such changes will constitute acknowledgment and agreement of the modified terms and conditions. We encourage you to frequently review the Terms and Conditions to ensure you understand the terms and conditions that apply to your use of our website and services. If you do not agree to the amended terms, you must stop using our site and services.

Effective Date of Changes:

Changes to these terms will be effective immediately upon posting of the updated terms on the site. In the case where we provide a specific effective date, the changes will become effective on that date.

Contact Us:

If you have any questions about these Terms and Conditions, please contact us using the information provided in the Support section.

Integration with Deliveroo Terms and Conditions

Partner Services:

Maki and Ramen partners with Deliveroo for the delivery of our products. While you’re enjoying our delicious menu from the comfort of your home, Deliveroo takes care of getting your order to you swiftly.

Deliveroo T&Cs:

When placing an order through Deliveroo, you are also subject to Deliveroo’s Terms and Conditions and Privacy Policy. We encourage our customers to review these documents to understand how Deliveroo handles order delivery, payment processing, and user data:

• Deliveroo Terms and Conditions: https://deliveroo.co.uk/terms
• Deliveroo Privacy Policy: https://deliveroo.it/en/privacy

Order Processing and Delivery:

Please note that while Maki and Ramen is responsible for preparing your order with the utmost care and quality, the delivery process, including the handling and timing of your delivery, is governed by Deliveroo’s Terms and Conditions. For issues related to delivery, including delays or concerns with the handling of your order, please contact Deliveroo directly through their customer support channels.

Liability and Disputes:

Maki and Ramen is dedicated to ensuring your complete satisfaction with your order. However, for disputes related to delivery services, customers should refer to Deliveroo’s dispute resolution process as outlined in their Terms and Conditions. We will collaborate with Deliveroo to assist in resolving any issues related to the delivery of our products, but ultimate responsibility lies within the scope of Deliveroo’s policies.

Feedback:

Your feedback is invaluable to us. If you have any comments or suggestions regarding Maki and Ramen’s offerings or service, please reach out to us directly. For feedback specific to the delivery experience, we encourage you to contact Deliveroo, although we are always interested in hearing about your overall satisfaction with your Maki and Ramen experience.